Placing an Order Shopping with us should be an enjoyable experience. However, if you are having problems placing an order please use the following information to assist you. Alternatively, you can call us on 01959 541217 to talk to a member of our customer service team.

Selecting a Product Category and Placing an Order
The first thing to do when you arrive at our home page is to select a product category from the left hand navigation bar. You will then be taken into that section of our online store. So, if you were to select 'Helium Gas', for example, you will be taken to the 'Helium Gas' section of our store.

When you are taken to our 'Helium Gas' section, you will notice that the section has been further broken down into sub-sections. This has been done to make it easier for you to navigate through our vast product catalogue and find your product of choice.

From here, select a section which best describes what you are looking for. You will then be taken to a further sub-section or presented with a list of products that you can purchase.

You will find that each product has more useful information usually including a description, cover picture and price amongst other things. Stock availability is also listed, so you can see how long it will take to process your order.

If you would like to order that product, then simply select the 'Add to Basket' button.

Continue Shopping or Go to Checkout?
When you have ordered a product you will be taken to a page that asks you whether you would like to 'Continue Shopping' or 'Go to Checkout'. So, if you would like to add further products to your order then press the 'Continue Shopping' button. Otherwise, if you would like to pay for your items then press the 'Go to Checkout' button.

Entering Your Personal Details
At this stage you will be required to provide us with your personal details and delivery address. There are certain pieces of information, which we must have when you order from Party Shop Direct. So, please be as complete and accurate as possible.

Please note that your personal information is secure with us. We adhere to the Data Protection Act, and will never disclose any of your personal details to third parties without asking for your prior permission. For further information on this, please read our 'Privacy Policy'.

Order Summary and Payment Details
After entering your personal details you will be taken to the order summary screen. This screen displays information regarding postage and packing charges, adds them to your order, and presents you with the total cost of your order, including VAT. When you are happy with the total order cost, select the 'pay for goods' button. Here you will be asked for your credit card details. Once these have been entered and your completed order has been submitted, your details will be transmitted to your bank for authorisation.

Order Confirmation
On submitting your credit card details, and upon authorisation, you will receive an order confirmation which can be printed online or sent to you via email, summarising your order. Please keep this information safe.

Order Tracking
To check the status of your order either email info@partyshopdirect.com or call us on 01959 541217 and a member of our customer service team will update you on the status of your order.